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DiSC Expert. Interpersonal Communications Consultant. Team-Building Specialist.

Making the impact you want and getting the results you seek is all about the strength of the relationships on your team and getting the right people in the right positions.

I'm a high-energy, professional trainer, coach, and consultant. I work with individuals, organizations, and teams to enhance workplace communication and, therefore, trusting relationships, ultimately impacting results and the bottom-line in a very positive way. Contact me to learn more about Everything DiSC, the Five Behaviors of a Cohesive Team, and/or pre-selection assessment and hiring.

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DCF White Paper

Helping Children, Families, and Each Other: Creating a Trauma Informed Workplace Through More Effective Relationships

Organizations that adopt a trauma-informed approach are guided by five principles of care, including: safety in relationships; trustworthiness; choice; collaboration; and empowerment. Thus, those who work in organizations serving individuals and families that experience and are exposed to trauma, like Wisconsin’s Department of Children and Families (DCF), must have effective communication skills in order to foster trusting, supportive, compassionate, and safe relationships with those they serve, as well as with one another. DiSC is a perfect tool for achieving this. Read more about how DCF is succeeding in creating a trauma-informed workforce through using DiSC enterprise-wide.

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If you want to learn how to improve and enhance the relationships of those you serve, I can help. I offer a suite of DiSC services, from onsite training with your company or organization to one-on-one consults with leaders, middle managers, and the individuals on teams who support them. Creating trauma-informed practices is not easy, yet it is possible...with the help of tools of like DiSC. Let’s connect today!

Honda White Paper

Honda’s Latest Model: Training That Drives Lifetime Customer Loyalty

Keeping customers coming back for more is a mark of any successful business. In the automotive industry, where brand devotion can be erratic, customer loyalty is especially important. Today’s car manufacturers are driven more than ever to retain customers and the smartest industry players know that customer satisfaction does not equal customer loyalty. To help strengthen and deepen customer relationships, Honda overhauled its training with the help of Everything DiSC. Read about Honda’s experience with DiSC here.

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If you want to learn how to improve and enhance the relationships with your customers using customized-just-for-you plans of action, reach out to me today. I can help. I offer a suite of DiSC services, from onsite training with your company or organization to one-on-one consults with leaders, middle managers, and the individuals on teams who support them. Let’s connect today!

Fresh from the Blog

When I Fail, It’s Personal. How About You?

The playwright Samuel Beckett once said, "Ever tried. Ever failed. No matter. Try again. Fail again. Fail better." If we didn't give ourselves permission to fail, then we'd never learn what we needed to learn in order to eventually succeed. In order for people to fail better, we need leaders and managers who can appreciate how people fail. Otherwise, ‘innovation’ will remain a buzzword. But not everyone experiences failure in the same way. More importantly, if you polled a hundred people …

Conflict and Your DiSC Style: Healthy v. Unhealthy Behaviors

Conflict is inevitable. As humans, we engage it as a matter of course. While many of us run away from it at all costs, others seem to thrive on it. We all handle conflict differently. What kinds of behaviors are your default during conflict? Do you retreat or run away? Get sharp-tongued? Use passive aggressive techniques to battle with others?     When we apply the lens of DiSC to conflictual situations, certain patterns emerge for each of the various styles. Understanding …

What’s Santa’s DiSC Style?

Greetings! In an effort to bring a little levity to the workplace this holiday season, I thought I'd share with you Santa's DiSC style. Of course, without formally assessing him, we can't be sure what his style is...but I'm going to lean into my expertise and experience and offer the following.     Is Santa a D? He certainly exhibits certain D behavioral qualities like quickness, being task-list-oriented, and drivingresults(he doesget all those presents delivered by …

Three Ways to Handle D-Style Bullies at Work

Do you often deal with a bully at work? Perhaps you can relate to this reader, who recently reached out to me over email with this situation: Hi Chariti, One member of my team, a solid D-style, often bullies others at work. They see their bully-style as more of a reward to wear around their neck and something to be proud of, rather than seeing how it makes others not want to work with them. I've provided feedback and they admit to the issue and apologize but continue to act in the same …

Communicating Effectively: 4 Questions to Make Sure You’re Doing It Right with Clients

Every style (a la DiSC) has different professional priorities that drive it (see my blog post about that for more info about the styles and their priorities); the way in which every style communicates is different as a result. Learning what those differences are--and how they manifest so that you can use that information to serve your relationship positively--goes a long way toward establishing more effective communication and, therefore, a richer and enhanced relationship.  Once you identify …