Workplace Communication

Chariti Gent, MA, CPCC, PCC / November 8, 2017

Private + Reserved People: Three No-Fail Strategies for Connecting With Them

Once again, this week I am connecting with you in a "Dear-Abby-Style." The below is an *actual* question from a reader. I answered her question through the lens of what I believe to be one of the most powerful tools out there for creating better professional relationships--DiSC! If you'd like me to address a professional relationship question of yours (anonymously), simply email me at chariti@charitigent.com. All questions are welcome! Dear Chariti: I have a new team member on my …

Chariti Gent, MA, CPCC, PCC / October 31, 2017

Dear Chariti: Passive Aggressive Client Sets Off My Alarm

As promised, this week I am connecting with you in a "Dear-Abby-Style." The below is an *actual* question from a reader about a client she views is treating her passive-aggressively...and it's annoying! I answered her question through the lens of what I believe can help create better professional relationships--one relationship at a time. If you'd like me to address a professional relationship question of yours (anonymously), simply email me at chariti@charitigent.com. All questions are …

Chariti Gent, MA, CPCC, PCC / October 19, 2017

Conflict At Work: How To Deal with a Tough-Minded, Forceful Colleague When You Disagree

Ever wonder how to interact in a workplace conflict with a tough-minded, forceful colleague? It can be intimidating, challenging, and feel downright impossible at times. Tough-minded and forceful behaviors manifest most directly in people who tend to be blunt, highly task-oriented, and uber-assertive. These folks seem to know exactly what to say to justify their point of view, and they don't back down easily from their version of the truth. Do you know someone like this? In the world of …

Chariti Gent, MA, CPCC, PCC / September 7, 2017

DiSC and the Non-Profit World: Spotlight on Operation Fresh Start

Recently, I had the privilege of bringing Everything DiSC to Operation Fresh Start (OFS). OFS is a Madison-based non-profit organization that provides Dane County youth a path to self-sufficiency through education and job training. After the training was over, Greg Markle, Executive Director of OFS, communicated with me about the impact and results that DiSC is having on his organization. He pointed to three things that were particularly remarkable. Attributes as Assets Me: Greg, …

Chariti Gent, MA, CPCC, PCC / August 16, 2017

DiSC: The Swiss Army Knife of Training

How is Everything DiSC like having the Swiss Army Knife of training? It explains why people are the way they are; It uncovers why people do the things they do; and And once you’ve got those two things down, communicating and handling conflict gets a whole lot easier. But that’s the trick, isn’t it? How can you take everything you learned and apply it to the real world, making communication and conflict a whole lot easier? That’s where the online and mobile tool …